|Community Monitoring in Health Resources for the Practitioner|
B. Do the methods of enquiry allow the key community to contribute their experiences during the enquiry process?
Communities can best relate their experiences through stories. The enquiry process should have adequate space to collect stories to illustrate the points that are being made through the more quantitative components of the enquiry. There should also be space within the more formal methods like in-depth interviews and focus group discussion to include these stories. While recording/ reporting stories, care should be taken to include specific information related to different policy/entitlement parameters/standards which form the basis of the enquiry framework. When stories are collected, try to assess which service(s) did not meet government standards and why.