Adverse Outcomes – Issues for documentation

• What was the experience- Description
• What were the specific problems faced? Why were these problems important to the client or her family?
• How did the problem evolve?
• What kind of medical help was requested? – Government/Private? If not Government why not?
• Time gap between problem and help seeking?
• How many times were service providers approached ? What was their response?
• What was the advice given by health providers if any? Was it possible to comply with this advice? Investigations? Hospitalisation?
• Any refusal to help? What happened when there was a refusal if any?
• Total costs involved? What was the dominant feeling when going through the experience?What is the dominant feeling about the problem now?
• Any documents?

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